Shipping & Handling
Last updated: 06.01.2026
Thank you for shopping with CocoOne. We want your coconut beverages to arrive fresh, safe, and on time. Below is everything you need to know about how we process and ship your order.
Order Processing
- Orders are processed within [1–2] business days (Monday–Friday, excluding holidays).
- Orders placed after [cut-off time / e.g., 12:00 PM] or on weekends and holidays are processed the next business day.
- You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.
Shipping Rates & Delivery Times
We ship via [Carrier(s) — e.g., UPS, USPS, DHL]. Estimated delivery times below are in addition to processing time and are estimates, not guarantees.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard | [3–7] business days | [$X.XX / Free over $XX] |
| Expedited | [2–3] business days | [$X.XX] |
| [Local / Same-region] | [1–2] business days | [$X.XX] |
- Free shipping on orders over [$XX] (where applicable).
- Shipping costs are calculated at checkout based on your delivery address and order weight.
- Subscription orders ship on your selected recurring schedule and follow the same processing and delivery timelines.
Where We Ship
We currently ship within [shipping regions/countries]. We do not currently ship to [excluded regions, e.g., PO Boxes / international destinations]. If your address falls outside our shipping zone, you won't be able to complete checkout.
Handling & Product Care
Our coconut beverages are packaged carefully to withstand transit. Please note:
- Upon delivery, we recommend inspecting your order promptly and storing products according to the instructions on the packaging.
- In warmer climates or during summer months, delivery times may affect product temperature. We recommend selecting a faster shipping method and being available to receive your order when possible.
- If your order arrives damaged or compromised, please refer to our [Return Policy] and contact us right away.
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow up to [24–48] hours for tracking information to update after you receive the notification.
Delayed, Lost, or Missing Packages
- Delays: Occasionally, carrier delays occur due to weather, high volume, or other factors outside our control. We appreciate your patience and are happy to help you follow up.
- Marked delivered but not received: Please check with household members and neighbors, and look for a carrier notice. If you still can't locate it, contact us within [7] days at [Support Email] and we'll open an investigation with the carrier.
- Lost in transit: If a package is confirmed lost, we'll arrange a replacement or refund.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an incorrect address, we'll contact you to arrange re-shipment (additional shipping charges may apply).
Taxes & Duties
Applicable sales tax is calculated at checkout. For international orders (where available), any customs duties, import taxes, or fees are the responsibility of the recipient and are not included in your order total.
Contact Us
Questions about your shipment? We're here to help.
CocoOne Email: [Support Email]
Rooted in Real Coconut
As nature intended
CocoOne was inspired by a simple belief: when coconut is real, it doesn't need anything extra. Growing up in Haiti, our founder experienced fresh coconut water and homemade coconut milk prepared with care, creating a lifelong appreciation for pure, natural ingredients. That experience became the foundation of CocoOne.
Today, we carefully source premium single-origin coconuts from Vietnam, one of the world's most renowned coconut-growing regions, to create products that stay true to nature. Our coconut water and coconut milk are never made from concentrate, contain no artificial ingredients, and deliver the authentic taste and nutrition of real coconut. Every product reflects our commitment to quality, transparency, and honest sourcing, bringing you clean, delicious coconut products you can enjoy with confidence every day.
Real Coconut, Nothing to Hide
Single-Origin 8 Plant-Based
Inspired by our founder's roots in Haiti and crafted from premium single-origin coconuts in Vietnam, CocoOne is made for those who value real ingredients and authentic taste. Never from concentrate and free from added sugar or artificial ingredients, every carton reflects our commitment to purity, transparency, and exceptional quality.