Shipping & Handling

Last Updated: June 1, 2026

Thank you for shopping with CocoOne. We take great care to ensure your coconut beverages arrive fresh, safe, and on time. Please review our shipping policy below before placing your order.

Order Processing

• Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

• Orders placed after 12:00 PM Eastern Time, or on weekends and holidays, will be processed on the next business day.

• Once your order is placed, you will receive an order confirmation email.

• When your order ships, you will receive a second email containing your tracking information.

Shipping Rates & Delivery Times

We currently ship through trusted national carriers such as UPS, USPS, and FedEx, depending on your location and the most efficient delivery option.

*Delivery estimates begin after your order has been processed and shipped.

• Shipping charges are calculated at checkout based on your shipping address and order size.

• Any free shipping promotions will be clearly displayed during checkout.

• Subscription orders are shipped according to your selected recurring delivery schedule and follow the same processing timelines.

Where We Ship

At this time, CocoOne ships only within the United States.

We currently do not ship:

• Internationally

• U.S. Territories

• APO/FPO addresses

If your shipping address falls outside our delivery area, you will not be able to complete checkout.

Handling & Product Care

Our coconut beverages are packaged carefully to maintain product quality during transit.

Upon delivery, we recommend:

• Inspecting your package as soon as it arrives.

• Storing products according to the instructions printed on the packaging.

• During warmer months, products may arrive warm due to transit conditions. This does not necessarily affect product quality. For the best experience, refrigerate before enjoying.

If your order arrives damaged or compromised, please contact us promptly. Please also review our Return Policy for additional information.

Order Tracking

Once your order has shipped, you'll receive a tracking number by email.

Please allow 24–48 hours for tracking information to become available after receiving your shipping confirmation.

Delayed, Lost, or Missing Packages

Carrier Delays

Occasionally, shipping carriers experience delays due to weather, holidays, or high shipping volumes. While these delays are outside our control, we are happy to assist you in tracking your shipment.

Marked Delivered but Not Received

If your package is marked as delivered but cannot be located:

• Check around your property.

• Ask household members or neighbors.

• Look for a delivery notice from the carrier.

If you still cannot locate your package, please contact us within 7 days of the delivery date so we can assist in opening a carrier investigation.

Lost Packages

If a shipment is confirmed by the carrier as lost in transit, CocoOne will arrange either a replacement shipment or a refund at our discretion.

Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

CocoOne is not responsible for packages shipped to an incorrect or incomplete address provided during checkout.

If a package is returned to us because of an incorrect address, we will gladly reship the order after the shipping address has been corrected. Additional shipping charges may apply.

Sales Tax

Applicable sales tax will be calculated and displayed during checkout where required by law.

Contact Us

If you have any questions regarding your shipment or delivery, we're happy to help.

CocoOne, Inc
Email: info@CocoOne.net