Privacy Policy

Last updated: 06.01.2026

This Privacy Policy explains how [Legal Entity Name] ("CocoOne," "we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from [Store Domain] (the "Site"). By using the Site, you consent to the practices described here.

1. Information We Collect

Information you provide to us:

• Contact details such as your name, email address, phone number, billing and shipping address.
• Payment information (processed securely by our payment providers — we do not store full card numbers).
• Account and subscription details, order history, and preferences.
• Any information you share when you contact customer support, leave a review, or sign up for marketing.

Information collected automatically:

• Device and browsing data such as your IP address, browser type, time zone, and the pages you view.
• Cookies and similar tracking technologies (see Section 5).

2. How We Use Your Information

We use your personal information to:

• Process, fulfill, and deliver your orders and manage subscriptions.
• Communicate with you about orders, account activity, and customer support requests.
• Send marketing communications where you have opted in (you can unsubscribe at any time).
• Detect and prevent fraud, and maintain the security of the Site.
• Improve our products, Site, and overall customer experience.
• Comply with our legal and regulatory obligations.

3. How We Share Your Information

We share personal information with trusted third-party service providers who help us operate our business, including:

• Shopify — our e-commerce platform, which hosts the Site and processes orders and payments.
• Payment processors — to securely process transactions.
• Klaviyo — to manage email marketing and customer communications.
• Appstle — to manage recurring subscriptions and billing.
• Shipping and fulfillment partners — to deliver your orders.
• Analytics providers — such as [Google Analytics / Meta] to understand Site usage.

We may also disclose your information to comply with applicable laws, respond to lawful requests, enforce our Terms, or protect our rights. We do not sell your personal information for money. If we ever "share" or "sell" data as defined under certain privacy laws (e.g., for cross-context behavioral advertising), we will provide the opt-out described in Section 6.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support marketing. You can control or disable cookies through your browser settings, though some features of the Site may not function properly without them. Where required by law, we display a cookie banner allowing you to manage your preferences.

6. Your Privacy Rights

Keep the section(s) below that apply to the markets you sell into.

For US residents (including California, Virginia, Colorado, and other states): Depending on your state, you may have the right to:

• Know what personal information we collect and how we use it.
• Request access to or a copy of your personal information.
• Request correction or deletion of your personal information.
• Opt out of the "sale" or "sharing" of personal information and targeted advertising.
• Not be discriminated against for exercising your rights.

To exercise these rights, contact us at [Support Email].

For EU/UK/EEA residents (GDPR / UK GDPR): You have the right to access, correct, delete, restrict, or object to our processing of your personal information, and the right to data portability. Where we rely on consent, you may withdraw it at any time. You also have the right to lodge a complaint with your local data protection authority. Our legal bases for processing include performance of a contract (to fulfill your orders), legitimate interests (to improve and secure our Site), consent (for marketing), and legal obligations.

To exercise any of these rights, contact us at [Support Email]. We may need to verify your identity before responding.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be processed and stored in countries other than your own, including where our service providers operate. Where required, we use appropriate safeguards to protect your information during international transfers.

9. Children's Privacy

The Site is not intended for children under the age of [16], and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted to this page with a revised "Last updated" date.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact:

CocoOne [Legal Entity Name] [Business Address] Email: [Support Email]